Effective Date: 05/09/2023
1. Introduction
Thank you for choosing Shield Fitness Project. We value your satisfaction and aim to provide you with high-quality products and services. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges. Please read it carefully to understand your rights and responsibilities as a customer.
2. Eligibility for Returns
You are eligible for a return or exchange within 7 days of receiving your order. To be eligible, the item must be unused, in the same condition as you received it, and in its original packaging.
3. How to Initiate a Return
To initiate a return, please follow these steps:
-
Contact our customer support team at [shieldfitnessproject@gmail.com] within the eligible return period.
-
Provide your order number and a detailed description of the reason for the return.
-
Our customer support team will guide you through the return process, including providing instructions on where to send the item.
4. Refund Process
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 7-15 days for the refund to appear in your account.
-
If your return is rejected, we will provide an explanation for the decision.
5. Return Shipping Costs
You are responsible for paying the shipping costs for returning the item unless the return is due to our error or a defective product. In such cases, we will arrange and cover the return shipping costs.
6. Exchanges
If you wish to exchange an item for a different product or size, please contact our customer support team, and they will assist you in processing the exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange, and we will cover all associated shipping costs.
8. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care and hygiene items
9. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at [shieldfitnessproject@gmail.com].
10. Policy Changes
We reserve the right to modify or update this refund and return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
11. Consent
By making a purchase from Shield Fitness Project, you agree to abide by the terms and conditions outlined in this refund and return policy.
